How do I return an item?

Refund/Return/Damage Policy:

RETURN POLICY: We have a 7-day "No Questions Asked" Return Policy. Buyer simply packs up the plant, as received; and at buyer cost, returns the plant via USPS Priority Mail. Upon receipt of a viable plant, a full refund is then initiated through PayPal.

DAMAGE: None of the carriers are perfect in their deliveries. If there is obvious damage to the box, please immediately take pictures of the damage prior to opening. After opening, if there is no damage to the plant, then proceed with the inside instructions sent with the plant; but if there is damage to the plant, please take pictures and send the damaged box pictures and any plant damage pictures to us via email, and/or call for help (409-381-0128). The more detailed the pictures are, the better for winning a claim filed. Please do not refuse the shipment, as the USPS already considers you to be in ownership after the package leaves my hands; and this only lengthens the problem resolution time. Upon receipt of the pictures we then will replace the plant, as quickly as possible, or refund your expenditure, if we have none in stock. We can and will follow through with any further paperwork to file claims with the USPS. You are not responsible for anything else, unless someone from the USPS or from Talbott Nursery needs to ask you any questions. Your cooperation is appreciated. Our goal is NOT to have any shipping problems or difficulties for any customer to deal with, and for all our customers to have a pleasant experience with orders from us.

DAMAGE BY USPS DEFINITION: Damage per USPS definition is any obvious damage or destruction to the outside of the shipping box itself. There is possible USPS insurance to cover those problems. The Post Office considers claims for damage such as lost, crushed, torn, opened parcels, and literal loss of plants, while they will not pay for dried out dead or dying plants because of late delivery….Talbott Nursery generally replaces those, when contacted immediately with pictures, as mentioned. Talbott Nursery is not in the habit of replacing plants at a later date or any time because of a lack of experience of the buyer, although I am always interested in helping via the phone or email to answer any questions .

Email: Cell: 409-381-0128

Customer is responsible for all shipping costs if seller is not at fault.

Talbott Nursery and
2620A W Feeder IH 45
New Waverly, TX 77358
Email: cell: (409) 381-0128